Shipping policy

SHIPPING

Please pay for shipping when you check out. We offer flat rates, depending on your location within the USA. We ONLY ship to continental USA. If shipping is not covered during checkout, a refund on your order will be issued. 

Orders must meet the minimum $50 to be eligible for shipping. Orders not meeting the minimum will be charged a $10 box fee. This helps to cover materials and labor time. 

We contact all buyers via text message, often minutes after orders are placed and certainly within 12 hours or so. We will arrange a shipping date depending on your preference, weather permitting. We can send to residential addresses so long as the 'low temp' on delivery day is 25 F or higher. We can send to hub with temps as low as 20. 

We send via FedEx Priority overnight. Unfortunately, there has been an increase in delayed shipments recently (Jan-Feb, 2022). This can be an inconvenience for our buyers. There is nothing we can do, despite having paid for the overnight service. We regret this occurrence. However, we do guarantee live arrival even in event of carrier delay. This issue is industry-wide and unavoidable sadly. Our delay rate lately has been roughly 10% of our packages. 

Packages are generally sent without requiring a signature. 

 LOCAL PICKUP

If you are able, we offer local pick-up in Tacoma, WA. Please select local pick-up at check out and get with us about picking up your order. Please plan to pick up your order within 7 days – and contact us about when. This includes weekday evenings and/or weekends. 

We would not be here today if it were not for the awesome local PNW community! You know who you are!

 ORDER CANCELLATIONS

If necessary, you may cancel your order as late as Sunday eve, before shipping on Monday. Canceling orders creates extra labor on our end, and it reduces available stock for others that may be interested, so please be sure you are committed when purchasing. We will require a 10% restock fee on cancellations after 24 hours. 

 LIABILITY

The Creep Inn Family LLC assumes no liability for damages, or the harm that might result from possession of these wild animals. Please do your research before making any purchases and be prepared for the risks and care associated with the various specimens offered.